CANTRA: MYTHOLOGICAL UTOPIA AND METAPHORICAL REALITY FOR VISUALIZING AND ACCESSING INFORMATION IN 3D INTERACTIVE WORLDS Enrica Lovaglio
	ASSESSMENT OF ROBUSTNESS FOR A WEB-BASED SYSTEM Tor Stålhane , Hue T. Pham
	CROSS-CULTURAL SYSTEM DESIGN STRATEGY: AVOIDING PROBLEMS IN USABILITY EVALUATION Jainaba Jagne , Elke Duncker-gassen , Serengul Smith-atakan
	HCI SUPERDESIGNER: DESCRIBING, PREDICTING, FOSTERING AND CONTROLLING EMERGENCE Christian Briggs
	A FUZZY EVALUATION PROCESS FOR GENERAL PURPOSE WEB SITES L. Martínez , L.g. Pérez , J.liu
	FUTURE MOBILE PHONE USER INTERFACES: A SURVEY Timo Kivikangas , Arto Kaarna
	CUSTOMER COMMUNICATION MANAGEMENT: THE CASE STUDY OF THE ITALIAN EMPLOYMENT INFORMATION SYSTEM Mirko Cesarini , Paolo Mariani , Mario Mezzanzanica , Mariagrazia Fugini , Krysnaia Nanini
	AN INTERACTIVE DATA PROCESSING ENVIRONMENTWITH DATA AND OPERATION HISTORY Ken Nakayama , Motohiro Shibata , Satoshi Yazawa , Yoshitake Kobayashi , Mamoru Maekawa , Toshio Okamoto
	PERSONALIZATION OF INFORMATION BROWSING USER INTERFACE: EVALUATION OF THE USER POLICIES CONCEPTS Encelle Benoit , Baptiste-jessel Nadine
	DEVELOPING A FRAMEWORK TO EVALUATE ECITIZENSHIP José Esteves , Victor Bohorquez , Marie Jose Garot
	ADAPTING AN ONLINE WEBSITE TO A PALM OS WITH YOUNG ELDERLY PEOPLE Sergio Sayago , Josep Blat
	A COMPARISON OF HIERARCHICAL AND LINEAR BROWSER BACK MENUS Daniel Orner , I. Scott Mackenzie
	THE IMPACT OF CUSTOMER LOYALTY ON COMPLAINING BEHAVIOUR Alexandra Zaugg , Natalie Jäggi
	STANDARDIZING THE ACCESS TO E-BUSINESSES Enric Jaen Villoldo , Joan Serrat-fernandez
	A NEW XSL GROUPING METHOD Isidro Vila Verde
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