|
Title:
|
A FUZZY EVALUATION PROCESS FOR GENERAL PURPOSE WEB SITES |
|
Author(s):
|
L. Martínez , L.g. Pérez , J.liu |
|
ISBN:
|
972-8924-19-4 |
|
Editors:
|
Pedro Isaías, Miguel Baptista Nunes and Inmaculada J. Martínez |
|
Year:
|
2006 |
|
Edition:
|
V I, 2 |
|
Keywords:
|
Quality, web site, fuzzy modeling, decision-making, hierarchical process |
|
Type:
|
Full Paper |
|
First Page:
|
95 |
|
Last Page:
|
102 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Nowadays, the evaluation of web sites plays an important role in order to know the critical factors for their success. Different evaluation approaches have been developed and most of them force the evaluators to provide their information using fixed numerical scales. However, the use of precise information is not always suitable because of some aspects of the quality are related to human perceptions and to factors that are unknown or unpredictable. In this contribution, we propose an adaptive fuzzy hierarchical model to evaluate the services of a general purpose web site that offers a flexible framework in which the evaluators can express their scores in different expression domains according to their knowledge. |
|
|
|
|
|
|
