COVER - ITS2021
	FRONT MATTER - ITS2021
	ONE STEP AT A TIME: DEEPENING SOCIO-TECHNICAL LEARNING IN UNDERGRADUATE ICT EXTERNSHIPS TO BRIDGE THE DIGITAL DIVIDE Cynthia Pickering, Erik Fisher and Paul Ross
	WEB SYSTEM TO ADMINISTER ELECTORAL PROCESSES IN AN ACADEMIC COMMUNITY Jenny Y. Galvez-Garrido, Carlos R. Jaimez-González and Betzabet García-Mendoza
	CROSS-ORGANIZATIONAL PERFORMANCE IN E-GOVERNMENT: THE CASE OF SURABAYA CITY IN INDONESIA Mudjahidin, Nidia Avisyah Putri, Andre Parvian Aristio and Lukman Junaedi
	MODELING FACTORS INFLUENCING LEARNER EMPOWERMENT IN ONLINE LEARNING FROM THE PERSPECTIVES OF MOTIVATION AND REGULATION Zhizi Zheng, Yuqing Yang and Yuhong Xu
	RISKY ONLINE BEHAVIORS AND POSITIVE TECHNOLOGICAL DEVELOPMENT IN HONG KONG EARLY ADOLESCENTS WITH DIVERSE DEMOGRAPHICS Wilfred W.F. Lau, Morris S.Y. Jong, Gustavo S. Mesch and Ricky H.Y. Leung
	COMPUTATIONAL THINKING TRAINING USING PICTOBLOX: EXPLORATORY STUDY WITH STUDENTS OF PRIMARY DEGREE Sara Cruz, Marco Bento and José Alberto Lencastre
	VISUALIZATION OF DIVERSIFIED OPINIONS IN DISCUSSIONS ON SOCIAL MEDIA Kota Chiba, Hiroki Nakayama, Ryo Onuma, Hiroaki Kaminaga, Youzou Miyadera and Shoichi Nakamura
	RECALL NETWORK: VISUALIZATION OF ELABORATION CIRCUMSTANCES BASED ON ANALYSIS OF PARALLEL EDIT HISTORIES OF DOCUMENTS Sho Onami, Ryo Onuma, Hiroki Nakayama, Hiroaki Kaminaga, Youzou Miyadera and Shoichi Nakamura
	PERSONALIZED SIGHTSEEING SPOT RECOMMENDATION BASED ON READILY ACCESSIBLE DATA - APPLYING SEMI-SUPERVISED LEARNING WITH A BAYESIAN CLASSIFICATION METHOD- Satona Shirai, Hiroshi Uehara and Kazuya Suzuki
	METHOD OF ESTIMATING PRESUMED INCOME FOR NATURAL PERSONS IN THE OPEN BANKING ENVIRONMENT Flávio Henrique de Souza Gonçalves, João Carlos Félix Souza, Diogo Suzart Uzeda Picco and André Nunes Maranhão
	MANAGEMENT OR MARKET VARIABLES IN THE ASSESSMENT OF CORPORATE PERFORMANCE? NEW EVIDENCE USING PANEL DATA Maria Elisabete Duarte Neves, Elisabete Fátima Simões Vieira and Zélia Serrasqueiro
	THEMATIC LITERATURE REVIEW ON EVOLUTION OF RESOURCES AND CAPABILITIES FOR SERVITIZATION AS BUSINESS MODEL INNOVATION TOWARDS SERVICE NETWORKS Maxim Ruff and Josef Neuert
	ALTERNATIVE ECONOMIC INDICATOR BASED ON ELECTRICITY CONSUMPTION: APPROACH BASED ON THE FINANCIAL BEHAVIOR OF BENEFICIARIES OF SINGLE REGISTRY FOR BRAZILIAN FEDERAL GOVERNMENT SOCIAL PROGRAMS (CADÚNICO Fernanda Barsante Nicolela and Eduardo de Rezende Francisco
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