THE CITIZEN JOURNEY MAP TO PROMOTE THE NOTION OF UNIVERSAL DESIGN IN THE DIGITALISATION OF DEMOCRATIC PROCESSES Magali Dubosson, Randolf Ramseyer, Antoine Widmer, Blaise Larpin and Emmanuel Fragnière
	USE OF CONTACT TRACING APPS TO PROMOTE TOURISM UNDER COVID-19 Akira Ide
	BEHAVIORAL MEASURES DURING VIRTUAL REALITY BASED MOTOR REHABILITATION Beatriz Rey, Alejandro Oliver and Jose M. Monzo
	MANAGING THE KNEE ARTHROPLASTY EPISODE OF CARE THROUGH AN INTEGRATED KNOWLEDGE NETWORK Nilmini Wickramasinghe, Dominic King, Nicholas Piuzzi, Judith Welsh and Jonathan Schaffer
	DETERMINING THE SIGNIFICANCE OF EXTREME EVENTS IN TEXAS CONSTRUCTION MARKET THROUGH OUTLIER DETECTION OF TEXAS CONSTRUCTION HIRING DATA Milad Ashtab and Boong Yeol Ryoo
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	AN APPLICATION TO SUPPORT FIELD TECHNICIANS IN THEMAINTENANCE OF WI-FI HOTSPOTS IN THE TOWNSHIP OFMAKHANDA Gibson Munene Muriithi, Nomusa Dlodlo and Alfredo Terzoli
	BRINGING DISCOVERY OF LOW-PROFILE SIGHTSEEING SPOTS FOR INBOUND TOURISTS - ACQUIRING TOURING SERENDIPITY USING A JOINT TOPIC MODEL - Satona Shirai, Takayasu Yamaguchi, and Hiroshi Uehara
	HUMHUB: TAKING SMALL LOCAL TRADE FAIRS ONLINE - COVID-19 CASE STUDY Luka Skeledzija
	ORCHESTRATING TOURISM ACTORS' NETWORK VIA THE "N-1 N+1 TOUCHPOINTS" ALGORITHM: A B2B CHATBOT TO IMPROVE CUSTOMER'S JOURNEYS Randolf Ramseyer, Davide Calvaresi, Benjamin Nanchen, Roland Schegg, Michael Schumacher and Emmanuel Fragnière
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