COVER - ES2019
	FRONT MATTER - ES2019
	CUSTOMERS SATISFACTION IN INTERNET BANKING: A REVIEW(2008–2017) Hossam Deraz and Faisal Iddris
	THE MEDIA INDUSTRY AND INTELLECTUAL PROPERTY INTEGRATION: ABSTRACTION OR REALITY Tereza Trencheva, Stoyan Denchev and Evelina Zdravkova
	SOCIAL MEDIA EDUCATION IN THE ARAB WORLD: REALITY AND CHALLENGES Elsayed B. Darwish
	BLENDED AND RESEARCH BASED LEARNING TO BOOST STEM ABILITIES IN QUANTUM INFORMATION EDUCATION: A VIEW FROM ANALYTICS Francisco Javier Delgado-Cepeda and Marco Benjamín Enríquez-Flores
	BLENDED LEARNING IN TEACHERS’ PREPARATION FOR THE ASSESSMENT OF ESSAY TESTS IN THE STATE PART OF THE MATURITA EXAM Dana Vicherková, Josef Malach and Milan Chmura
	A FOUR YEARS FOLLOWING FOR OPEN LEARNING IN A NUMERICAL METHODS COURSE BASED ON LEARNING ANALYTICS Francisco Javier Delgado-Cepeda
	TOWARDS KNOWLEDGE EXCHANGE FOR EFFECTIVE INNOVATION SUPPORT Chris Roast, Elizabeth Uruchurtu and Tonderai Maswera
	CONSUMERS’ RESPONSES TO ADS ON SOCIAL NETWORKING SITES: A SYSTEMATIC LITERATURE REVIEW (SLR) Hossam Deraz
	MOSES HEALTH MONITORING SYSTEM FOR FIREFIGHTERS Tatiana S. Goering-Zaburnenko, Hilco Prins and Etto L. Salomons
	IMPROVING THE USER EXPERIENCE IN THE FIELD OF EHEALTH.MUOVITI! A CO-DESIGNED TRANSMEDIA APPLICATION Letizia Bollini and Monica Pennati
	DECENTRALIZING OF TRANSPARENCY: USING BLOCKCHAIN TO REDUCE COUNTERFEITING Eduard Daoud
	A PHENOMENOLOGICAL PERSPECTIVE ON VALUE CREATION AND PERCEPTION IN MUSIC INFORMATION SYSTEMS Belinda Moloney, Jacob Cyulski andLemai Nguyen
	AUTOMATIC TEXT SUMMARIZATION USING SEMANTICALLY EXTENDED WORD POSITION INFORMATION Koji Samejima, Noriko Matsumoto and Norihiko Yoshida
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