UTILISATION DIAGRAMS: AN AGILE MODELLING TECHNIQUE FOR INFORMATION SYSTEMS Vic Page , Maurice Dixon , Kay Dudman , Peter Bielkowicz
	PROCESS FOR REENGINEERING OF LEGACY SYSTEMS Montserrat Mateos , Juan Carlos Álvarez , María N. Moreno
	AN OBJECT-ORIENTED SYSTEM FOR DISTRIBUTED WORKFLOW AUTOMATION Peter Y. Wu
	E-SCIENCE WORKFLOW ON THE GRID Yaohang Li , Michael Mascagni
	INFORMATION SYSTEM ARCHITECTURES FOR HIGHER EDUCATION INSTITUTIONS Alexandre Coimbra , António Rito Silva
	AUTOMATED OFFICE-MANAGEMENT AND INTERACTIVE DATABASE SYSTEMS FOR THE WWW J. Harvey , M.f. Webster
	BUILDING MULTI-SERVICES IN PERSONAL MOBILE DEVICES BASED ON PARTIALLY TRUSTED DOMAINS Miguel Filipe Leitão Pardal , Alberto Manuel Ramos Da Cunha
	EASY_SURVEY: AN INTERNET SURVEY TOOL Begoña Alvarez , Gema Molpeceres , Teresa Alvarez
	ELECTRONIC DOCUMENT DELIVERY IN THE FRAMEWORK OF THE EU COPYRIGHT DIRECTIVE Marina Buzzi , Rita Rossi , Martha Iglesias , Silvana Mangiaracina
	INVESTIGATION OF DOCUMENTS PERSISTENCY ON THE WEB Luigi Lancieri , Matthieu Lecouvey , Veronique Glasset
	YOU, ME AND THE OTHERNESS: SOCIAL CONSIDERATIONS IN TECHNOLOGICALLY MEDIATED INTERACTIONS Robert Cox , Christopher Newell , Paul Turner
	DESIGN OF WEB-BASED VIRTUAL COMMUNITY SUPPORTING ADOLESCENTS WITH CHRONIC ILLNESS Timothy Wells , Christine Sevilla
	THE EFFECT OF SIGNALS ON MULTI-LEVEL TRUST IN DIFFERENT RETAIL FORMATS Sonia San Martín Gutiérrez, Phd.
	THE LITTLE DIFFERENCE — GENDER INFLUENCE ON ICT ADAPTATION AND USE IN HIGHER EDUCATION Jyri Naarmala
	A KNOWLEDGE MANAGEMENT FRAMEWORK FOR LOCAL GOVERNMENT AGENCIES AND SMALL & MEDIUM BUSINESS Marcello Castellano , Nicola Pastore , Francesco Arcieri , Giuliano Bellone De Grecis , Valerio Summo
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