A SYSTEM TO EVALUATE THE QUALITY OF ITALIAN PUBLIC ADMINISTRATION WEBSITES Francesco Donini, Maurizio Martinelli, Luca Vasarelli
	WEB 2.0 FOR PUBLIC ADMINISTRATION: PRACTICES AND TRENDS Joanna Papi?ska-Kacperek
	E-GOVERNMENT SERVICES: ITALIAN CERTIFIED ELECTRONIC MAIL Marina Buzzi, Francesco Gennai, Claudio Petrucci, Alessandro Vinciarelli
	SOCIAL NETWORK ANALYSIS FOR MARKET TRENDS IDENTIFICATION: A PRELIMINARY STUDY Evelyn Farias, Reinaldo Gomes
	FINDING RELIABLE USERS ON ONLINE COMMUNITIES USING ARTIFICIAL NEURAL NETWORKS Thiago Baesso Procaci, Sean W. M. Siqueira, Maria H. L. B. Braz, Leila C. V. Andrade
	VISUALIZING PRODUCTIVE NETWORKS RELATIONSHIPS João Gouveia, André Sabino, Armanda Rodrigues
	EVALUATING THE GEOGRAPHIC DISTANCE EFFECTS IN COMMUNICATION BETWEEN HOSTS AND A CONTROLLER ON A SOFTWARE-DEFINED-NETWORK César Rocha Vasconcelos, Reinaldo César de Morais Gomes, Anderson F. B. F. da Costa, Daniella Dias C. da Silva
	IEEE 802.15.4 (ZIGBEE) STANDARD UNDER INTERFERENCE OF IEEE 802.11: RELIABILITY IN SMART CITIES APPLICATION Gustavo Martins, Reinaldo Gomes, Anderson Costa, César Rocha, Petrônio Carlos
	NORA: AN INTEGRATED NETWORK MEASUREMENT TOOL FOR END-TO-END CONNECTIONS Robert Lübke, Peter Büschel, Daniel Schuster, Alexander Schill
	SINKPATH: A COOPERATIVE COMMUNICATION PROTOCOL TO RESTABLISH WSN CONNECTIVITY Ulisses Rodrigues Afonseca, Thiago Fernandes Neves, Jacir Luiz Bordim
	AN INVARIANCE ANALYSIS OF ONLINE-MOBILE CROSS-CHANNEL EVALUATIONS IN THE BANKING INDUSTRY Jacques Nel, Christo Boshoff
	ESTIMATING HELPFULNESS OF CUSTOMER REVIEW BY CONTENT COVERAGE AND WRITING STYLE Akihide Bessho, Takayuki Yumoto, Manabu Nii, Kunihiro Sato
	FINANCIAL FORENSIC ANALYSIS Márcio Alexandre Pereira da Silva, Paulo Caetano da Silva
	FRAMEWORK FOR THE CHARACTERIZATION OF HOTEL WEBSITES Marisol B. Correia, Célia M. Q. Ramos, João M. F. Rodrigues, Pedro Cardoso
	ASSESMENT OF METHODOLOGIES FOR THE CONSTRUCTION OF THE ONTOLOGY FOR BRAZILIAN ACADEMIC RECORDS Márcio Melo de Oliveira, Paulo Caetano da Silva
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