ASSESSMENT OF SUITABILITY OF E-SERVICES FOR ILLITERATE USERS Rawan Al-Themali and Hmood Al-Dossari
	“WISE THINGS”: WHEN SMART OBJECTS STIMULATE REFLECTION Maliheh Ghajargar, Alberto De Marco and Francesca Montagna
	DESIGN FOR TRUST – ONLINE GROCERY SHOPPING Amela Karahasanovi?, Kristoffer T. Holm and Aria Nejad
	USER CHARACTERISATION THROUGH A CONSUMER BEHAVIOUR PERSPECTIVE Maria Alice Neves, Ismael Gaião Filho and Fabio Campos
	ACCESSIBLE MOVIES FOR DISABLED PEOPLE Filipe Mendes, Ines Kožuh and Matjaž Debevc
	AUTOMATION TOOLS APPLIED TO USER SUPPORT SYSTEMS José Gonçalves, João C. Silva and José Luís Silva
	PACKAGING DESIGN OF E-LEARNING SOFTWARE AND THE EFFECT OF THE DESIGN Takamitsu Tanaka, Yen-Yu Kang, Mitsuhiro Setoyama and Yukari Chiba
	HCI RESEARCH IN VIRTUAL REALITY: A DISCUSSION OF PROBLEM-SOLVING Costas Boletsis, Jarl Erik Cedergren and Stian Kongsvik
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