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Title:
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AUTOMATION TOOLS APPLIED TO USER SUPPORT SYSTEMS |
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Author(s):
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José Gonçalves, João C. Silva and José Luís Silva |
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ISBN:
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978-989-8533-64-7 |
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Editors:
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Katherine Blashki |
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Year:
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2017 |
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Edition:
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Single |
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Keywords:
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Automation, Interactive Systems, User support |
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Type:
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Reflection Paper |
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First Page:
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255 |
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Last Page:
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258 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper aims to present a system that responds to identified needs of users with reduced Information Technology knowledge, especially users less familiar with computers systems and less able to use them. Based on picture-driven computing and task automation the tool aims to reduce the challenges that users face while trying to perform a task using interactive systems, as well as improving the efficiency of task performance. The tool combines the features and capabilities of both Selenium and Sikuli tools to make easier the integration of communities less familiar with Information Technology and, simplifying the process used by such users to perform tasks. The requirements for the system are identified, as well as the way how the system should work. This paper describes the implementation of the system and the research is illustrated by means of a daily task application example. |
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