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Title:
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IMPLEMENTATION AND EVALUATION OF A CHATBOT
IN A BUSINESS COURSE IN HIGHER EDUCATION |
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Author(s):
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Pedro Isaias, Tania Hoque and Paula Miranda |
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ISBN:
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978-989-8704-61-0 |
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Editors:
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Demetrios G. Sampson, Dirk Ifenthaler and Pedro Isaías |
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Year:
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2024 |
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Edition:
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Single |
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Keywords:
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Chatbots, Artificial Intelligence, Higher Education, Technology Evaluation |
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Type:
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Full |
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First Page:
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119 |
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Last Page:
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126 |
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Language:
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English |
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Cover:
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Full Contents:
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Paper Abstract:
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While the higher education sector is continuously searching for innovative technologies, the use of chatbots requires
extensive research and careful consideration of their pedagogical value. The lessons learned from lecturers who experiment
with chatbots can constitute important evidence to support their use. This paper presents a chatbot specifically designed
for a Higher Education course, named RESOURCEbot, its mechanics and workflows. This chatbot was used in a university
course to assist the students with recommendations of relevant research papers. It is also presented the chatbot´s evaluation.
The evaluation of the RESOURCEbot derived from a questionnaire that was distributed among the students to assess their
opinions about the experience of using a chatbot, its performance and their intention to use chatbots in educational settings.
The results highlighted some of RESOURCEbot's limitations, such as some difficulty in understanding the students'
prompts, but overall they reflected the students' positive opinions concerning its ease of use, and the value and pertinence
of its recommendations. |
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