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Title:
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DEVELOPING A VIRTUAL ENVIRONMENT FOR TEACHING HOTEL MANAGEMENT STUDENTS |
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Author(s):
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Paul Penfold , Henry Ma , Wai Fan Kong |
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ISBN:
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978-972-8924-42-3 |
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Editors:
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Miguel Baptista Nunes and Maggie McPherson (series editors: Piet Kommers, Pedro Isaías and Nian-Shing Chen) |
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Year:
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2007 |
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Edition:
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V II, 2 |
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Keywords:
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hospitality education, virtual hotel, simulations, virtual learning, hotel management |
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Type:
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Short Paper |
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First Page:
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194 |
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Last Page:
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199 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper outlines the development and use of a virtual hotel for teaching hotel operations through e-simulations.
Graduates from hotel schools beginning work in the hotel industry need an appropriate mix of technical knowledge, skills
and attitudes. However, many university courses in hotel management are theoretical, and instructors have difficulty in
developing students technical and interpersonal skills to work effectively in a service environment. The virtual hotel
provides hotel management instructors with a realistic hotel setting, offering challenges and scenarios that allow students
to apply their theoretical learning to a range of realistic hotel situations, and develop their problem-solving and workplace
skills. The virtual hotel is an active learning tool that can be used by different classes and instructors to enhance learning
and skills application, and help students prepare and respond to real world situations in a non-threatening way. |
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