|
Title:
|
APPLYING SERIOUS GAMING TO BUSINESS PROCESS MANAGEMENT WITH VIPROSA |
|
Author(s):
|
Tapani N. Liukkonen |
|
ISBN:
|
978-972-8924-63-8 |
|
Editors:
|
Yingcai Xiao and Eleonore ten Thij |
|
Year:
|
2008 |
|
Edition:
|
Single |
|
Keywords:
|
Business process management, serious games, simulation. |
|
Type:
|
Short Paper |
|
First Page:
|
128 |
|
Last Page:
|
132 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
In this paper we introduce the draft for a simulation game called VIPROSA (VIsual PROcess Simulation and Analysis).
In the business process management (BPM) efforts workers of the organization act as a source of information about
current situation. Currently the actual BPM work is done by experts and consultants. This leads to situations where
workers do not know what is going on, and this causes change resistance that might hinder the whole BPM effort. Also,
the knowledge of the actual workers is not used as an input. With VIPROSA, we offer a novel way to inform the workers
about the ongoing work, and a way to let them test their own ideas about improvements on the current situation |
|
|
|
|
|
|
