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Title:
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ACCESSIBILITY OF eSERVICES ON MOBILE PHONES |
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Author(s):
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Riitta Hellman |
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ISBN:
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978-972-8924-55-3 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2008 |
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Edition:
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Single |
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Keywords:
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Accessibility, eServices, Interaction Design, Mobile eServices, Universal Design |
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Type:
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Full Paper |
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First Page:
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263 |
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Last Page:
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270 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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European governments are taking quantum leaps towards the implementation of electronic self-services (eServices).
Currently, most eServices are implemented as web-based solutions on PC-platform. The use of mobile technologies for
eServices is lurking just behind the corner. The usability and accessibility of mobile eServices can be improved by the
application of appropriate accessibility guidelines on the interaction design of mobile devices. This, in turn may have a
great impact on the inclusion of large user groups in the information society, for example elderly and cognitively disabled
people. In this paper, we show how to operationalize common accessibility guidelines for eServices on mobile phones,
and thus how increase accessibility of mobile eServices. We present a synopsis of accessibility guidelines for eServices
on mobile devices, and illustrate the application of these in the context of a data capture application within public
eServices (the Mobile Tax Demonstrator). |
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