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Title:
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A FRAMEWORK FOR AUTONOMIC SLA CREATION |
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Author(s):
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Halina Kaminski , Mark Perry |
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ISBN:
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978-972-8924-55-3 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2008 |
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Edition:
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Single |
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Keywords:
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Service Level Agreements, SLA management, Automated-agreements. |
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Type:
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Full Paper |
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First Page:
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379 |
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Last Page:
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386 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Negotiation is fundamental to business. Increased automation of business to business or business to customer interaction
is demanding efficient but flexible systems that can manage the negotiation process with minimal direct human
intervention. Industries that provide online services rely on Service Level Agreements as the basis for their contractual
relationship. Here we look at a means for generating these with a negotiating tool (SLA Negotiation Manager) that
complies with e-negotiation rules and creates the agreements from existing business objectives. |
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