Title:	VIRTUAL FEEDBACK, A POWERFUL LEVER IN TEAMS: A SYSTEMATIC LITERATURE REVIEW
Author(s):	Luisa Koloch, Paul Goldmann and Björn Schäfer
ISBN:	978-989-8704-48-1
Editors:	Miguel Baptista Nunes, Pedro Isaías and Philip Powell
Year:	2023
Edition:	Single
Keywords:	Computer-Mediated Communication, Virtual Collaboration, Virtual Team, Feedback, Feedback Process Model
Type:	Full Paper
First Page:	172
Last Page:	180
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Virtual collaboration has become more widespread in recent years making virtual feedback an indispensable means for individual and team success. Throughout the last decades, many researchers examined how virtual feedback is received, processed and whether it even has desired effects, e.g., accounting for effects of distortions in electronic communication. Unfortunately, there is no comprehensive review that structures and summarizes the disparate literature on virtual feedback. We undertake a systematic review of 88 articles on virtual feedback published between 1986 and 2022 in peer-reviewed academic journals in Business, Management, and Psychology Sciences. By drawing on Ilgen et al.'s (1979) feedback process model as a theoretical framework, we analyze the articles due to the multidimensional nature of virtual feedback and address the process by which virtual feedback influences behavior. This work has three major contributions. First, we identify the aspects of virtual feedback from the literature that influence (a) the way it is perceived, (b) its acceptance by the recipient, (c) the willingness of the recipient to respond to the feedback, and (d) the recipients' behavior. This results in a context-specific application of Ilgen et al.'s (1979) feedback process model. Second, this systematic organizing of the literature allows us to identify blind spots in current literature that have not received sufficient scholarly attention and, thus, to propose related future research directions. Third, our implications at both individual and team level demonstrate guidelines for communicating feedback virtually to reduce misunderstandings, promote feedback acceptance, and foster desired effects of virtual feedback.
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