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Title:
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USAGE OF E-HEALTH SERVICES: EXAMINING THE AGE DIFFERENCES IN INDIVIDUAL DECISIONS |
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Author(s):
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Pallavi Rao, Shalini Chandra, Yin-Leng Theng |
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ISBN:
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978-972-8939-16-8 |
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Editors:
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Mário Macedo |
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Year:
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2010 |
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Edition:
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Single |
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Keywords:
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E-Health services, Healthcare portals, Information Systems continuance, Age differences. |
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Type:
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Full Paper |
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First Page:
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159 |
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Last Page:
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166 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This study investigated the factors influencing consumers intention to continue using healthcare portals and the impact of age on it. Findings from prior information systems research were used to theorize a research model which considers satisfaction and trust as the key constructs and subjective-norms, preference (for human contact) and self-efficacy as their antecedents. Research hypotheses derived from this model were empirically validated using a field survey. Data collected (N=88) was first analyzed to see the significance of hypothesized paths. Further, this data was grouped on age and analyzed to see the effect of age on consumers continuance intentions. Results showed that generally satisfaction was the main factor determining continuance. But, compared to perceptions of the middle-aged users, young adults perception of trust in healthcare portals was influenced by their self-efficacy. In contrast, middle-aged users perception of trust in healthcare portals was influenced by subjective-norms and their preference. Theoretical and practical implications for understanding the effects of age differences in consumers continued use of healthcare portals are discussed. |
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