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Title:
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UNIFIED COMMUNICATIONS: DIFFERENT APPROACHES FOR DIFFERENT TYPES OF ENTERPRISES |
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Author(s):
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Fernando Almeida , José Oliveira , José Cruz |
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ISBN:
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978-972-8924-86-7 |
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Editors:
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Hans Weghorn, Jörg Roth and Pedro Isaías |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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Unified communications, SMEs, collaboration, information technologies |
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Type:
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Short Paper |
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First Page:
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202 |
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Last Page:
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206 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Unified communications (UC) have the potential to dramatically simplify and improve enterprise communications,
reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice,
video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and
manage their inbound and outbound communications sessions. However, Large Enterprises (LE) and Small & Medium
Enterprises (SMEs) have a diverse perspective look of UC and different needs. In this paper we will analyze the reasons
that motivate the business leaders to introduce unified communications and we will study with detail the large enterprises
and SMEs approach for the implementation of a unified communications solution. |
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