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Title:
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TOWARDS THE E-SOCIETY: SOCIAL MEDIA AS A TOOL
TO SUPPORT E-PARTICIPATION |
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Author(s):
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Tereza Zichová |
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ISBN:
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978-989-8704-47-4 |
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Editors:
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Piet Kommers, Inmaculada Arnedillo Sánchez and Pedro Isaías |
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Year:
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2023 |
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Edition:
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Single |
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Keywords:
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E-Society, E-Participation, E-Administration, E-Government, Tax Portal, Social Media |
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Type:
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Short Paper |
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First Page:
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461 |
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Last Page:
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465 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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E-governance consists in the application of information and communication technologies to government functions and
processes to increase efficiency, transparency, and e-participation. The level of society's participation in electronic
government services is an important element in assessing the success of the entire system. However, e-participation values
in the context of negotiations with public administration remain low in the European Union. State institutions are trying to
encourage citizen participation in various ways, one of which is the use of social networks. The purpose of the paper is to
analyse the use of a wide range of social media by European financial e-administrations and tax e-offices in order to
highlight the differences and discuss their potential benefits. The data comes from an online research analyses of 31
European financial authorities' portals. The findings show significant variation in the strategies for setting up systems of
online communication for national financial institutions, and there is considerable potential for mutual inspiration on how
to achieve effective public e-government. The results of the paper reveal new findings and insights for inspiration and
development across disciplines (strategic, content, and social media management), for discussion among politicians and
decision-makers, and for application by public authorities. The findings may also stimulate and inspire various possibilities
of future research. |
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