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Title:
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THE USER SATISFACTION WITH SOFTWARE SYSTEMS: AN EXPLORATORY STUDY |
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Author(s):
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Tereza G. Kirner, José Carlos Perini, Claudio Kirner |
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ISBN:
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978-972-8939-18-2 |
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Editors:
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Katherine Blashki |
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Year:
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2010 |
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Edition:
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Single |
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Keywords:
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User satisfaction; System usability; System requirements; Empirical study; Software and system quality. |
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Type:
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Full Paper |
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First Page:
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97 |
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Last Page:
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104 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This work focuses on the user satisfaction of software products, proposing a model to evaluate the user satisfaction and discussing a research, based on the proposed model, which evaluated the user satisfaction of a software applied to the educational management area. The model is presented and the planning, implementation, data analysis and results of the research are discussed. The work aims at contributing to the evaluation of user satisfaction as well as to the quality improvement of software products. |
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