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Title:
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THE TECHNICAL MANAGEMENT OF HEALTH INFORMATION SYSTEMS |
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Author(s):
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Alessandro Pepino , Mario Sansone , Riccardo Tranfaglia , Marcello Bracale |
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ISBN:
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978-972-8924-81-2 |
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Editors:
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Mário Macedo |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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e-Health, Technical Management, Training On The Job, Health Information System |
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Type:
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Reflection Paper |
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First Page:
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217 |
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Last Page:
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220 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The technical management of ICT/Telemedicine Services is one Hospital Managers crucial problem.
The Biomedical Technologies Market has clearly shown that technical support to the user is one of the most critical
issues that contribute to guarantee the quality of service in High-Tech applications. Therefore the ICT/Telemedicine
Services, which belong to the high innovation area as well, require adequate competencies and human resources in order
to provide users with a proper technical support.
All these technologies require on the one hand a specialist who normally works remotely (II level support) and on the
other hand an ordinary management activity (I level technical support) in order to avoid that medical staff stop their work
in the operative environment.
This paper reports the experience in the Monaldi Hospital in Naples and describes different management solutions. |
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