Title:	THE POSTAL SERVICE IN THE SMART CITY
Author(s):	Maria Pavlovskaya and Olga Kononova
ISBN:	978-989-8533-75-3
Editors:	Piet Kommers and Pedro Isaías
Year:	2018
Edition:	Single
Keywords:	Big Data, Data-Driven City, IoT, Internet-of-Postal-Things, Postal Electronic Services, Smart City Architecture
Type:	Full Paper
First Page:	147
Last Page:	154
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	These days the popular Smart City concept focuses on the quality improvement of a citizen’s life by using the information and communication technology. Frequently Smart City projects are stalled at the initial stages due to insufficient data volume. Meanwhile, State Postal Services remain outside the Smart City concepts and models, despite the available resources to handle big data. The purpose of the study is to highlight the significance of the involvement of Postal Services into effective data collection, storage and aggregation. The study refers to the international sources and considers data-driven approach; gives an analysis of research results and case studies of International Postal Services in the field of socially significant initiatives; describes the opportunities, services and assets of the Russian Post. The paper provides an overview of the international experience of the Smart Technology usage such as Big Data, Internet-of-things, and other technologies by the Posts. It also assesses the preparedness level of the Russian Post, city state administration and citizens to use these technologies. It is suggested to examine the business and data architecture, the postal electronic services development, technological tendencies, affecting the provision of electronic services by the Russian Post. The integration of urban information systems and the Postal Services’ assets could provide more efficient and ubiquitous data collection which entails additional quality to public services as well as improves the city authorities results and ensures the safety of information resources, helping all participants to achieve their goals. Such approach is named as Internet-of-Postal-Things. The paper describes the research results which purpose was to identify the opinions of the citizens from different regions and age groups about Smart projects and the opportunities of the Russian Post participation in these projects. The paper also provides recommendations on activities that promote the involvement of the Russian Post into innovative projects.
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