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Title:
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SUPPORT FOR NOVICE SPECIALISTS IN REMOTE CONSULTATION |
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Author(s):
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Hiroshi Yajima, Kota Shimura, Manabu Kurosawa, Jyun Sawamoto |
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ISBN:
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978-972-8939-83-0 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Remote consultation, automatic response, voice modification |
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Type:
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Short Paper |
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First Page:
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317 |
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Last Page:
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322 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In a world of turbulent change brought by increasingly widespread use of the Internet, the need for remote consultation is increasing. Various techniques have been proposed to support remote consultation. Along with the increasing need for remote consultation, the number of remote consultation specialists has also increased rapidly. However, it takes time to train novice specialists, so it is often necessary to use novice specialists. We propose a method for presenting the consulted with the response given by a novice specialist as if it were an automatic response to allowing the consultation to proceed smoothly without reducing the satisfaction of the consulter. The proposed method features creation of the psychological state in the consulter that he or she is conversing with a machine. We have validated this method by experiment and verified that it can improve the smoothness of the consultation without affecting satisfaction. the context of the paper. |
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