Title:
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STRATEGIES TO IMPROVE QUALITY OF DATA
DISSEMINATION WEBSITE: A CASE STUDY
OF THE CENTRAL BUREAU OF STATISTICS |
Author(s):
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Betty Purwandari, Infaz Rizki Adawati, Puspa Indahati Sandhyaduhita and Iis Solichah |
ISBN:
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978-989-8533-87-6 |
Editors:
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Miguel Baptista Nunes, Pedro IsaĆas, Philip Powell, Pascal Ravesteijn and Guido Ongena |
Year:
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2019 |
Edition:
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Single |
Keywords:
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Website Quality, Importance Performance Analysis, Quality Functional Deployment |
Type:
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Full Paper |
First Page:
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155 |
Last Page:
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162 |
Language:
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English |
Cover:
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Full Contents:
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click to dowload
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Paper Abstract:
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E-government facilitates the use of Information Technology to establish government public services. A common feature
of e-government is a Website as public portal. One of prominent institutions in Indonesia, which is obliged to provide the
Website is the Central Bureau of Statistics. However, a data requirement survey by the Central Bureau of Statistics in
2017 indicated a gap between user expectation and user satisfaction of the Website. Besides, an assessment by the Open
Data Inventory (ODIN) indicated that the Website has not met the international Website quality criteria, especially data
completeness and data openness measures. To address this problem, a research was conducted to investigate its
shortcomings and propose strategies for improvement. The data were collected using questionnaires, which were grouped
into the Importance Performance Analysis (IPA) matric quadrants. It was followed by literature studies and interviews
with experts in statistical Website to propose improvement strategies. The priority of strategies was compiled using the
Quality Functional Deployment (QFD). The results show that the Central Bureau of Statistics are required to optimize the
Website code, redesign the Website layout, create statistical data forum, conduct statistical capacity building, and
improve the data interoperability. Lesson learned from this research and its findings are potential to be adopted in other
emerging economies, which strive to provide qualified data on e-government Websites to their citizens. |
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