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Title:
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SECRETARIA ON-LINE FROM ISCAP: A CASE OF INNOVATION |
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Author(s):
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Rui Humberto Pereira , Ana Azevedo , Olímpio Castilho |
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ISBN:
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978-972-8924-44-7 |
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Editors:
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Pedro Isaías , Miguel Baptista Nunes and João Barroso (associate editors Luís Rodrigues and Patrícia Barbosa) |
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Year:
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2007 |
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Edition:
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V II, 2 |
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Keywords:
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Web services; SRM |
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Type:
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Reflection Paper |
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First Page:
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301 |
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Last Page:
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305 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Like many other higher education schools, ISCAP`s population has grown at a rate of almost 100% in the end of the
twentieth century. Its administrative structures were reinforced, but it was not in the same proportion. Face to face with
the inability to resolve the problem, the administration decided to implement a computer based system, available in the
Internet.
In a first stage, in 1997, the system was implemented as a services support. The next stage, in 1999, proposes to increase
student services quality. A project that aims to bring student services available on the Internet begins to be developed. |
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