Title:	RESEARCH ON THE INTERFACE USABILITY OF HOSPITAL WECHAT PUBLIC PLATFORM IN THE FORM OF INTERNET
Author(s):	Chen-Rao Zhong, Chien-Hsiung Chen and Jin-Long Lin
ISBN:	978-989-8704-31-3
Editors:	Katherine Blashki
Year:	2021
Edition:	Single
Keywords:	Hospital Registration System, WeChat Public Platform, Interface Design, Usability Principle, Performance Measures, One-way ANOVA Between Groups
Type:	Full
First Page:	44
Last Page:	52
Language:	English
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Paper Abstract:	This study explores whether the Chinese Hospital WeChat Public Platform interface conforms to the user's operating habits and behavioral needs at the present stage by investigating the interface usability of Hospital WeChat Public Platform. Firstly, in the literature review, this study refers to the four usability principles of ISO 9241-11 (1998) and Nielsen (1994) summarized by Young et al. (2006) and regards these principles as the criteria for the WeChat Public Platform evaluation in hospital samples. Secondly, using the performance measurement method to conduct a quantitative analysis of the data, it is concluded that there are significant differences among the three hospital samples of the three task interfaces. Then, the design suggestions are obtained through four usability principles: (1) The interface's presentation should have primary and secondary levels and be arranged orderly to enable users to operate effectively and quickly. (2) Besides providing an excellent operation system, simplifying interface levels and steps is also one way to improve efficiency. (3) The interface is the most intuitive presentation of information, so its interface presentation should be concise and consistent, and the function level distribution should be reasonable to improve user's degree of satisfaction. (4) On the design of Hospital WeChat Public Platform interface, designers should pay more attention to the users who haven't used WeChat applications and design a standard interface to meet the need of user's learnability. Thus, the interface design should conform to the four principles of usability, and the user's demand is the key to the design.
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