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Title:
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RECOGNITION OF EMOTIONS IN E-COMMERCE-SETTINGS |
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Author(s):
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Susanne Robra-bissantz |
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ISBN:
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978-972-8924-89-8 |
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Editors:
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Sandeep Krishnamurthy |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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E-Commerce, Emotion Recognition, Experiment, Individualisation, Biometrical Sensors |
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Type:
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Full Paper |
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First Page:
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171 |
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Last Page:
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179 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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If the recognition of emotions in e-Commerce-Settings was possible, webshops could respond to customersÂ’ emotions
just like a personal seller. This would potentially increase the share of fully completed shopping processes. The following
contribution introduces concepts, experiments and first results of recognition of customersÂ’ emotions in e-Commerce. |
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