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Title:
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PROTOTYPING A MULTI-LAYERED HELP - A USER INVOLVED EXPLORATORY DESIGN |
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Author(s):
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Linn Gustavsson Christiernin , Marie Gustafsson , Annika Olsson , Andreas Boklund |
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ISBN:
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972-8924-09-7 |
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Editors:
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Nuno Guimarães, Pedro Isaías and Ambrosio Goikoetxea |
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Year:
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2006 |
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Edition:
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Single |
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Keywords:
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Help system, Multi-Layered Design, User evaluation, Prototyping, Metaphor, and Case study. |
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Type:
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Full Paper |
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First Page:
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315 |
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Last Page:
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323 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This study investigates if the Multi-Layered Design (MLD) structure can be applied to a help system and the potential benefits from presenting the information in different layers. We furthermore investigated the possibility to use some kind of metaphor to provide the users with a better overview of how to navigate in the new MLD help structures. Performing an exploratory design case study in combination with a questionnaire and deep interviews we are able to conclude that there seems to be a statistical foundation of layering help information and that the concept with a metaphor is useful. Employing an evolutionary prototyping approach in the development of the prototype help-system we were furthermore able to get feedback from the student group iteratively and achieved a MLD-oriented prototype that the vast majority despite clearly different knowledge levels found very helpful. The overall conclusion we draw from this case study is that it is possible to create a help system using MLD and that users perceive MLD in a positive manner. |
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