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Title:
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PROPOSAL OF A MATURITY MODEL TO DEPLOY A SERVICE CATALOG |
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Author(s):
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Luiz Henrique Taconi, Rodolfo Miranda de Barros, Bruno Bogaz Zarpelão |
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ISBN:
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978-989-8533-20-3 |
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Editors:
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Hans Weghorn |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Service Catalog, IT Governance, ITIL, COBIT. |
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Type:
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Full Paper |
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First Page:
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131 |
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Last Page:
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138 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The demand for services that boost business processes of an organization and the diversity of the necessary IT infrastructure resources that provide them causes a disparity in idealized goals with found scenarios. Therefore, an organization may not have the exact answers to questions like: what are the purposes of an IT service and what your requirements, maintainers and users? This paper proposes a maturity model for building service catalogs in accordance with the frameworks ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technology), in order to enable the alignment of the IT services with the organization's business. |
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