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Title:
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ONLINE ACTIVE LISTENING AND MEDIA COMPETENCE |
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Author(s):
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Kathrin Figl , Christine Bauer |
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ISBN:
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978-972-8924-58-4 |
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Editors:
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Miguel Baptista Nunes and Maggie McPherson (series editors: Piet Kommers, Pedro Isaías and Nian-Shing Chen) |
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Year:
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2008 |
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Edition:
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V I, 2 |
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Keywords:
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Online Communication, Active Listening, Media Competence |
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Type:
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Full Paper |
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First Page:
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207 |
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Last Page:
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214 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The highly recognized concept of "active listening" is widely adopted in contexts that involve gathering information and
solving problems. Demanding both verbal and nonverbal skills, this way of communication improves mutual
understanding by using techniques like paraphrasing. The benefits are manifold and crucial in many areas of life for all
kinds of communicative settings face-to-face as well as online. For instance, it avoids misunderstandings, as people
verify that they really understand. In conflicts, people tend to be more willing to explain in detail, which increases
chances to find a joint solution. Our study investigates active listening in an online educational setting using written
communication, which is a novel asset. We thereby focus on instant messaging and e-mail communication and examine
both settings' capacities and differences. More than only exploring whether active listening is effective in online
communication, we examine students' media competence for being able to adequately use the media under investigation
for the given task. The study was conducted in a technology-enhanced course on "Soft Skills for Computer Scientists".
Interestingly, analysis reveals that active listening techniques do have positive effects on communication in the analyzed
online settings and students seem to be aware of the analyzed media's strength and weaknesses. Furthermore, our results
tend to support the media synchronization theory. |
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