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Title:
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OMNICHANNEL ADOPTION IN HEALTH INFORMATION
SYSTEMS FOR PATIENT FOLLOW-UP |
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Author(s):
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Ailton Moreira and Manuel Filipe Santos |
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ISBN:
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978-989-8704-48-1 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2023 |
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Edition:
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Single |
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Keywords:
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Omnichannel in Healthcare, Remote Monitoring, Patient Follow-Up, Personalized Care Services, Health Information
Systems |
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Type:
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Full Paper |
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First Page:
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66 |
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Last Page:
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72 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The evolution of technology and health information systems has allowed patients in home-based care to receive continuous
medical monitoring without the necessity to be in-person at the care unit. This evolution brings to discussion many
challenges that the care provider faces and must overcome, but on the other side, it brings a lot of benefits to them both
patients, health professionals, care providers and to the society in general. Omnichannel strategy in healthcare services is
in its early adoption, but it has the potential to overcome many burdens that care providers are facing currently regards
remote patient follow-up. This article aims to present the adoption of omnichannel strategy in health information systems
regarding remote patient follow-up in home-based care. The omnichannel strategy has the potential to increase the
organization's footprint in society, as this type of interaction aims to fill the gap between organizations and their peers. |
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