Title:	MOBILE PROCESS FORMS - AN UNIFIED MESSAGING INTERFACE
Author(s):	Suresh Chande , Lasse Pajunen , Sameh Galal
ISBN:	978-972-8924-44-7
Editors:	Pedro Isaías , Miguel Baptista Nunes and João Barroso (associate editors Luís Rodrigues and Patrícia Barbosa)
Year:	2007
Edition:	V II, 2
Keywords:	Unified Communications, Messaging applications, Peer-to-Peer, Mobile Forms, Business Processes, Workflows. 1.
Type:	Short Paper
First Page:	207
Last Page:	212
Language:	English
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Paper Abstract:	Mobile messaging applications such as Short Message Service (SMS), Multimedia Message Service (MMS), and email are the most common way to exchange messages with mobile users. The users are familiar with such messaging paradigm and prefer to use them as they are instant and a simple to use. Message based interactions are though too cumbersome to follow as the discussion spans multiple messages and involves more than two or more persons. In the internet domain Web Forms have been used successfully in such long conversations as well as have supported transaction oriented systems in which long running interactions are handled well; in business processes such as purchase order, invoice approval, and insurance claims. We have developed a research prototype, Mobile Process Form, a unified messaging system which supports long running message based interactions between users and systems. It uses Form based interface and is integrated into the smart phone’s standard messaging platform, thus providing a unified messaging experience. The stateful long running interaction and conversational messaging is supported by means of an underlying mobile workflow engine built based on Web Services for Business Process Execution Language (WS-BPEL). In this paper, we will discuss the motivation in developing a unified messaging interface based Mobile Process Forms. We will elaborate the benefits and limitations of this system and how we reached to this design. We will discuss the features supported by this user interface and the new interactions it enables and conclude with key findings and emphasize on the essential future research challenges we aim to address.
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