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Title:
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MANAGMENT IMPLANTATION OF THE SERVICE CATALOG USING GAIA IT SERVICE CATALOG FRAMEWORK ON A METALLURGICAL INDUSTRY |
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Author(s):
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Wesley Viana Pereira, Rodolfo Miranda de Barros |
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ISBN:
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978-989-8533-56-2 |
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Editors:
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Hans Weghorn |
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Year:
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2016 |
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Edition:
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Single |
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Keywords:
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IT Service Catalog, ICT Governance, ITIL |
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Type:
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Poster/Demonstration |
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First Page:
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250 |
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Last Page:
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253 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This studys goal was to show a metallurgical industry the value of the IT sector - information technology. It was used the Gaia IT catalog of services framework method as the tool of research. By obtaining the data extracted from the questionnaire it was possible to identify the level of this Enterprises maturity, the results showed the need and relations of the enterprise with the IT sector. Among the items to be improved, it was possible to highlight the need to implement the IT service catalog. |
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