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Title:
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LIGHTWEIGHT IT-GOVERNANCE FOR NGOS: AN UNRESOLVED CHALLENGE |
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Author(s):
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Marie-E. Godefroid, Vincent Borghoff and Ralf Plattfaut |
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ISBN:
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978-989-8704-26-9 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2021 |
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Edition:
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Single |
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Keywords:
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NGO, Non-Governmental Organizations, IT Governance, IT Governance Models, Lightweight IT, IT Consumerization |
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Type:
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Full |
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First Page:
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217 |
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Last Page:
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224 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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IT consumerization and the introduction of lightweight IT, e.g., whiteboards and robotic process automation (RPA), have
led to new IT governance challenges. This phenomenon is of particular importance in the context of non-governmental
organizations (NGOs) where IT departments typically lack funds and employees are not yet as skilled as in the private
sector (Merkel et al. 2007). The literature presents several governance models for lightweight IT that researchers have not
yet compared to NGOs' current IT governance practices and needs. However, a deeper understanding of IT governance is
quite important as the risks of lightweight IT turning into Shadow IT could jeopardize the value lightweight IT can create
across the NGO value chain. Therefore, this article presents the results of focus group discussions with IT leaders from
several large international NGOs. Their perspectives on IT governance overlap with the most prominent lightweight IT
governance models in literature by Bygstad and Iden (2017). Aspects of all four models (central control, bi-modal,
platform, and laissez-faire) are apparently in use in NGOs. The interviews also revealed the need for different IT
governance models on different organizational levels of international NGOs. This extends existing insights on
lightweight IT governance. The results indicate avenues for further research. |
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