|
Title:
|
LEAVING THE HAPPY PATH: HANDLING EXCEPTIONS IN BUSINESS PROCESSES |
|
Author(s):
|
Matthias Kurz, Matthias Lederer, Sebastian Huber |
|
ISBN:
|
978-972-8939-83-0 |
|
Editors:
|
Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
|
Year:
|
2013 |
|
Edition:
|
Single |
|
Keywords:
|
Exception Handling, Happy Path, Adaptive Case Management, Workflow Management, Business Process Management |
|
Type:
|
Full Paper |
|
First Page:
|
71 |
|
Last Page:
|
78 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Traditional business process management successfully focuses on standardized business processes which are performed according to a fixed predefined process model. Yet a substantial share of business processes is difficult to predict with exceptions to the core processes occurring frequently. This contribution proposes to explicitly consider exceptions and handle them according to their degree of standardized behavior. A methodology comprising two main components provides guidance for this new perspective on exceptions: (1) a classification details the types of exceptions that are encountered in real-world BPM projects. (2) An approach inspired by the exception handling mechanisms in software engineering advises methods and tools for handling the exception types and suggests a corresponding escalation mechanism. Both the classification and the procedure model are evaluated by ten domain experts. |
|
|
|
|
|
|
