|
Title:
|
KNOWLEDGE OF COMPLEX INFORMATION SYSTEMS IN SYSTEMS DEVELOPMENT AND SUPPORT |
|
Author(s):
|
Richard Kingsford , Leone Dunn |
|
ISBN:
|
972-8924-16-X |
|
Editors:
|
Pedro Isaías, Maggie McPherson and Frank Bannister |
|
Year:
|
2006 |
|
Edition:
|
2 |
|
Keywords:
|
knowledge processes, tacit knowledge, knowledge management, information technology, information systems (IS),
system development, system maintenance, IS ma |
|
Type:
|
Short Paper |
|
First Page:
|
298 |
|
Last Page:
|
303 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
This paper examines certain requisites for the effective development and support of complex computer-based information
systems (IS) in organizations, by investigating the role of systems knowledge. The place of system maintenance is
highlighted, as this can represent a substantial resource investment. In the organization studied, certain structures and
processes had evolved over many years which reinforced the generation and use of the largely tacit knowledge of systems
gained through long experience, and in turn provided effective support for IS services and organizational business.
During the study, the organization introduced substantial changes to IS structures and processes, which did not
adequately consider relevant knowledge principles. Thereby they inadvertently acted to undermine the effective
exploitation of systems knowledge, and reduced the efficiency of IS services. The changes served to underscore the
informal but crucial organizational role of systems knowledge. Inferences are drawn regarding knowledge issues and
HRM in organizations with complex systems. |
|
|
|
|
|
|
