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Title:
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KNOWING WHICH APPS MANAGERS LIKE: A MANAGER APP PORTAL ACCOMMODATING THEIR USER PREFERENCES |
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Author(s):
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Jorg H. Mayer, Markus Esswein, Reiner Quick, and Sanjar Sayar |
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ISBN:
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978-989-8704-15-3 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías, Philip Powell and Boyan Bontchev |
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Year:
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2020 |
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Edition:
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Single |
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Keywords:
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Apps for Managers, Kano Model, Information Systems (IS) Design for Use, IS Success, User-Group Preferences |
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Type:
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Full |
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First Page:
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19 |
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Last Page:
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28 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Nowadays, even apps for corporate management are respectable. Manager app portals complement such run-a-business
apps with apps that make managers business life easier. However, the right mix of apps makes the difference.
Accommodating the user perspective, the objective of this article is to examine which apps disproportionately influence
managers perception of IS usefulness. Applying the Kano model and considering both analyst- and consumer-type
managers, we employ findings from a manager focus group survey to discuss the strongest differentiators: (1) Offer
collaboration bars and push notifications on changes to shared office documents for analyst managers. Get consumer
managers online with news tickers. (2) Make core reports more interactive with drill downs and filters for manager
self-service. (3) Take fun and enjoyment into account when accommodating managers business life. (4) Consider that
tablets create their own manager use case as a first-stop information shop. |
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