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Title:
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IT MANAGEMENT BASED ON CONTEMPORARY BEST PRACTICE FRAMEWORKS |
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Author(s):
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Martin Knahl |
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ISBN:
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978-972-8924-86-7 |
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Editors:
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Hans Weghorn, Jörg Roth and Pedro Isaías |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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IT Service Management, IT Governance, ITIL, CobiT. |
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Type:
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Full Paper |
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First Page:
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67 |
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Last Page:
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74 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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A number of Best-Practice Frameworks for IT Service Management and IT Governance have emerged over the years
to facilitate IT operation, planning and control. IT Infrastructure Library (ITIL) for IT Service Management and Control
Objectives for IT and related Technologies (CobiT) for IT Governance are the most widely cited and used industry
standard reference and process models. The ultimate aim is to provide an integrated management architecture for the
provision of IT-Services based on a proven processes model. Frameworks such as ITIL and CobiT further provide a
mapping to standards such as the ISO 20000 or ISO 27000 series to enable certification for IT service providers. This
paper evaluates key IT Management requirements and reviews the current state of the art. A case study outlines the role
of reference models and the use of management tools for the provision of an integrated management architecture. |
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