Title:	INVESTIGATING THE CRITICAL DETERMINANTS OF TRUST AND THEIR IMPACT ON MOBILE PAYMENT ADOPTION
Author(s):	Tuan Anh Nguyen, Martin Dick and Hiep Cong Pham
ISBN:	978-989-8704-15-3
Editors:	Miguel Baptista Nunes, Pedro Isaías, Philip Powell and Boyan Bontchev
Year:	2020
Edition:	Single
Keywords:	Mobile Payment, Mobile Payment Adoption, Mobile Payment Acceptance, Trust, Mobile Payment Use
Type:	Full
First Page:	29
Last Page:	36
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	This study proposes a model investigating the critical determinants for trust, and the impact of trust on mobile payment adoption. This research aims to address the importance of trust in m-payment adoption, and overcome the limitations of previous studies which are a lack of understanding of the determinants of trust in m-payment adoption, a lack of adopting trust as a multi-dimensional construct, and a lack of consideration of the moderating role of culture. In this research, the authors employ the Unified Theory of Acceptance and Use of Technology, Siau and Shen’s framework for building consumer trust in mobile commerce, and Hofstede's cultural framework as the theoretical basis. The proposed model encompasses four types of trust including mobile payment provider trust, mobile technology trust, institution-based trust, and seller trust, which are well-defined in the related literature, and a moderating role for culture between the four types of trust and mobile payment adoption. The model of the study not only may be used to improve understanding of trust in mobile payment adoption, but also contribute to the literature of the determinants for trust in mobile payment adoption.
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