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Title:
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INDUSTRIAL QUALIFICATION SUPPORTED THROUGH A KNOWLEDGE MANAGEMENT SYSTEM |
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Author(s):
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Sergio Assis Rodrigues , Luiz Alberto Cabral Patrício , Ricardo Tadeu Da Silva , Jano Moreira De Souza |
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ISBN:
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978-972-8924-78-2 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2009 |
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Edition:
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1 |
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Keywords:
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Knowledge Management, Industry Qualification, E-learning Systems, Decision Making Process |
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Type:
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Full Paper |
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First Page:
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69 |
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Last Page:
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76 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Knowledge management involves representation and knowledge processing by organizations, people and machines, and
leads to the decision making process. Decision support systems have been used to represent and process knowledge that
is of interest to decision makers. This work presents a tool that supports the knowledge management in the professional
qualification process of the production area in a large Brazilian industry Petrobras. The company has several units
scattered throughout the country and constantly absorbs new employees. In the studied context, the oldest employees
have unique expertise; thus, the challenge is to maintain an organizational structure that allows the passage of knowledge
to beginners and creates a culture of storing this knowledge for future generations. Petrobras has Formation and
Qualification programmes to its employees and has developed a system that supports these processes through the capture
of pre and post-qualification knowledge, criticisms and suggestions from employees and knowledge acquired during the
process of learning. This article introduces the learning environment, some experiences and the results of using the
system proposed. |
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