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Title:      IMPROVING USER EXPERIENCE IN THE MUSEUM
Author(s):      Maria Claudia Buzzi, Marina Buzzi, Barbara Leporini, Gaetana Marchesini
ISBN:      978-972-8939-90-8
Editors:      Katherine Blashki
Year:      2013
Edition:      Single
Keywords:      Museum, RFID, user experience, accessibility, usability, users with special needs
Type:      Short Paper
First Page:      327
Last Page:      331
Language:      English
Cover:      cover          
Full Contents:      click to dowload Download
Paper Abstract:      Today ICT can benefit any environment, including the safeguarding, preservation and empowerment of cultural heritage. Pervasive technologies such as mobile devices (smart phones and tablets), sensors and RFID (Radio-frequency identification) are flooding the real world, enabling new intelligent and easy-to-use services for everyone, including the differently-abled. RFID technology enables automatic identification of objects and has been successfully applied in museums to improve the museumgoer’s experience or to increase the efficiency of a physical inventory. In this paper we discuss using RFID passive technology to identify artifacts in the museum and deliver content description in the most appropriate form through various sensorial channels, according to the user’s abilities. Specifically, we describe the initial steps of a project aimed at creating mobile apps to facilitate the usability of museum visits for differently-abled and special-needs users.
   

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