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Title:
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IMPROVING KNOWLEDGE MANAGEMENT USING WIKI
TOOL THROUGH EXPERIMENTAL STUDIES |
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Author(s):
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Bruno A. Bonifacio, Raquel Cunha, Franciney Lima, Luis H. P. Albuquerque, Marcelo S. Ayres,
Fernanda Souza, Ana M. Moreno and Erika S. Muniz |
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ISBN:
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978-989-8704-34-4 |
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Editors:
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Pedro Isaías and Hans Weghorn |
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Year:
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2021 |
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Edition:
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Single |
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Type:
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Full |
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First Page:
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54 |
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Last Page:
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60 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Nowadays, companies are paying more attention to the importance of knowledge creation and sharing. In this sense, the
use of information systems to assist knowledge management has been widely adopted by organizations. In this paper, we
present an experience report on how, by using Wiki, we were able to assist in knowledge sharing and also ease of
acquiring knowledge, especially for onboarding employees. Before this study was conducted, company already used
Wiki as a means of knowledge sharing. However, employees still faced difficulties in acquiring knowledge shared
through Wiki, such as a lack of a definite structure for creating and sharing content. After conducting this study, we were
able to define main difficulties faced by employees and propose a new solution. From results obtained, it was possible to
facilitate knowledge creation and exchange among employees by re-designing how information was shared through Wiki.
This work has an important contribution in how the company can rapidly accumulate knowledge capital and enhance the
quality of staff, and as such, enhance its competitiveness. |
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