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Title:
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HEDGING STRATEGIES IN THE ADOPTION AND USE OF E-GOVERNMENT SERVICES |
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Author(s):
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Sharif Khan, Salah Kabanda and Adedapo Mobee |
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ISBN:
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978-989-8704-15-3 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías, Philip Powell and Boyan Bontchev |
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Year:
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2020 |
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Edition:
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Single |
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Keywords:
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E-Government, Trust, Hedging |
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Type:
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Full |
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First Page:
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83 |
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Last Page:
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90 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Despite the anticipated benefits of efficiency, cost savings, inclusion and overall citizens satisfaction; adoption and use of
ICT and related technologies in government (e-Gov) remains low in developing countries. One of the main challenges has
been trust. It is believed that the online environment poses a series of risk and uncertainties which users find difficult to
navigate through and develop trust. In such uncertain situations, users engage in hedging strategies to shield from the risks
that they would be exposed to and ensure themselves from any loss. This study seeks to explore what hedging strategies
online users employ to guard against risks associated with the use of e-Gov services. Following an interpretive paradigm
and semi-structured interviews as a means of data collection, the study identifies three hedging strategies associated with
the adoption of e-Gov services in the Western Cape of South Africa. |
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