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Title:
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EXPLORING CRITICAL SUCCESS FACTORS OF ENTERPRISE RESOURSE PLANNING IMPLEMENTATIONS IN NORDIC AND BALTIC SMES |
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Author(s):
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Sirinna Khamtanet, Asle Fagerstrøm and Moutaz Haddara |
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ISBN:
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978-989-8533-72-2 |
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Editors:
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Piet Kommers, Tomayess Issa, Pedro Isaías and Ana Hol |
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Year:
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2017 |
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Edition:
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Single |
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Keywords:
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Enterprise Resource Planning, Critical Success Factors, Small and Medium-Size Enterprise, Nordic-Baltic regions |
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Type:
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Full Paper |
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First Page:
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91 |
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Last Page:
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98 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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It is essential for Nordic and Baltic SMEs to understand the critical success factors (CSFs) of enterprise resource planning (ERP) implementations which we argue determine whether their cross-border cooperation will be successful or not. Hence, this research aims to expand our understanding of the CSFs of ERP implementations in the context of Nordic and Baltic SMEs. Via an explorative survey among Nordic and Baltic companies, our results suggest that the CSFs in the pre-implementation stage are more related to preparations and planning tasks, such as identifying goals and objectives, preparing and identifying resources to support the systems adoptions, and, gaining support from all related parties. During the implementation stage, CSFs focus on project management activities in which companies will use the outputs from the pre-implementation stage as inputs to finalize the ERP implementation. Accordingly, the post-implementation stage emphasizes the importance of end users. Hence, we provide our results to aid organizations in their future ERP projects. Finally, we provide our recommendations for future research. |
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