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Title:
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EVALUATION OF THE QUALITY OF ONLINE PUBLICSERVICES |
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Author(s):
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Cristina Alpopi , Sofia Elena Colesca |
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ISBN:
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978-972-8924-44-7 |
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Editors:
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Pedro Isaías , Miguel Baptista Nunes and João Barroso (associate editors Luís Rodrigues and Patrícia Barbosa) |
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Year:
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2007 |
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Edition:
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V II, 2 |
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Keywords:
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Online public services, quality measurement, quality evaluation |
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Type:
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Short Paper |
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First Page:
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75 |
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Last Page:
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78 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In this short paper we describe the work in progress in a research project. The purpose of our research is to develop,
experience and implement a method and software system for solving the following issues concerning the evaluation of
online public services quality:
Online public service quality evaluation, considering the supply process, interface with user and information
provided by the services portal;
Online public services measurement and evaluation, considering the users characteristics, services typology
and online service degree of availability.
Developing software methods and solutions to assure the correlation between service quality and service
quality development.
Evaluating online public service quality from the point of view of both user and supplier.
In this context the article presents the description of the key-elements of online public services and the approaches used
worldwide regarding the evaluation of online public services quality. |
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