Title:	EVALUATING USABILITY AND ENGAGEMENT IN A MONEY MANAGEMENT TOOL FOR USERS WITH INTELLECTUAL DISABILITY
Author(s):	Elaine Kavanagh, Marian McDonnell, Ryan Dowler and Irene Connolly
ISBN:	978-989-8533-79-1
Editors:	Katherine Blashki and Yingcai Xiao
Year:	2018
Edition:	Single
Keywords:	Intellectual Disability, Money Management, Usability, Engagement
Type:	Full Paper
First Page:	109
Last Page:	116
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Managing one’s own money is important for self-determination and is an area where persons with intellectual disability may need support (Davies et al, 2003). My Money Counts (MMC) is a visual money management application currently in development at Dun Laoghaire Institute of Art, Design, and Technology (IADT) in collaboration with the Money Advice and Budgeting Service (MABS) and Carmona Services. This research project aimed to evaluate the usability and engagement of MMC at its current stage of development. It also aimed to compare observational with self-reported evaluations for both usability and engagement. Participants were ten adults with intellectual disability. A mixed methods approach used controlled observations, qualitative thematic analysis and self-report questionnaires. Findings indicated significant usability issues with the My Money Counts application; engagement was moderately positive. Comparison of self-reported and observed evaluations revealed that observed usability was very poor while self-reported usability was positive; observed engagement was moderately positive while self-reported engagement was very positive. These findings are discussed along with implications, strengths and weaknesses of the study, and suggestions for future research.
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