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Title:
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EVALUATING THE PERFORMANCE OF A CARE
PROCESS BASED ON SIMULATION: MATERNITY CASE |
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Author(s):
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Thouraya Menyaoui, Nesrine Missaoui and Sonia Ayachi Ghannouchi |
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ISBN:
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978-989-8704-37-5 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2022 |
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Edition:
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Single |
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Keywords:
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BPM, Business Process Modeling, Simulation, Performance Evaluation, Maternity Unit |
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First Page:
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57 |
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Last Page:
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64 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Whatever the context, modeling is defined as the first step in a decision support project (Kowalsky, (2006)). More precisely
modelling in hospitals, born from the needs arising from the increasing complexity of hospital services, is a discipline that
aims to be able to model hospital systems taking into account the many factors entering the online accounts for their actual
behaviors simulation. It is also of interest when used to model random patient flows.
The work presented in this article addresses the problem of minimizing the time cycle of a patient's journey through the
maternity ward of Farhat Hached Sousse Hospital with the aim of improving the perfection of this service. More precisely,
we take the case of the outpatient consultations of this service. Indeed, the evaluation of the performance of a real system
consists of a modeling step, to move from the system to the model in order to better identify the problems encountered and
a step of analyzing the performance of the model thus obtained.
For modelling, we opted for a modelling of the care process by adopting Bonita 6.5.2 software and for performance analysis;
we chose simulation to test the scenarios resulting from the change of some parameters, using Bonita Simulation 6.5.2
software. The results obtained indicate that patients spend a significant amount of time waiting for an appointment and for
registration.
We have thus brought ideas to help those in charge of the Maternity Department of the Farhat Hached Sousse hospital to
determine and rank in an order of importance the improvement actions that allow the minimization of the duration of the
cycle of care. |
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