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Title:
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EVALUATING INFORMATION NETWORK UTILIZATION AND ELECTRONIC COMMUNICATION IN ENTERPRISES |
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Author(s):
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Timo Partala , Taina Lehtimäki |
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ISBN:
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ISSN: 1645-7641 |
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Editors:
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Pedro Isaías |
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Year:
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2007 |
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Edition:
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V V,2 |
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Keywords:
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Information network utilization, electronic communication, strategy, networks, e-management, e-level. |
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Type:
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Journal Paper |
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First Page:
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12 |
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Last Page:
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25 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In this paper, we develop and test methods for evaluating information network utilization and electronic
communication in enterprises. First, we present a holistic model for evaluating the e-level (level of
electronic information network utilization) of a company. The model consists of seven factors:
communication, integrity, presence, strategy, resources, business operations, and networks. The
managers of 71 companies evaluated their companies use of electronic network by completing a web
questionnaire with 21 questions (three for each factor) developed based on the model. The analysis of the
data showed that the developed methods were successful in eliciting both differences and correlations
between the different factors for the participating companies. The results of a subsequent questionnaire
showed that the company representatives evaluated both the model and the questionnaire as mainly
successful. Second, we developed methods for further examining the communication functions of
enterprises. The managers of 52 companies successfully evaluated their companies electronic
communications using a questionnaire, which studies the use of different communication technologies
systematically on three factors: internal vs. external communication, office vs. mobile use, and
synchronous vs. asyncronous communication. We suggest that both the developed methods are useful for
individual company managers and regional developers providing support services to enterprises. |
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