|
Title:
|
END-USER-INITIATIVE APPROACH FOR TRULY USEFUL E-GOVERNMENT SYSTEMS |
|
Author(s):
|
Takeshi Chusho |
|
ISBN:
|
978-972-8939-07-6 |
|
Editors:
|
Piet Kommers and Pedro Isaías |
|
Year:
|
2010 |
|
Edition:
|
Single |
|
Keywords:
|
Usability, e-Government, application framework, Web service integration, end-user computing, form transformation |
|
Type:
|
Full Paper |
|
First Page:
|
123 |
|
Last Page:
|
130 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Applications for e-Government should be developed based on user-centered design. In the late 1990s, one-stop-service by governments became popular. In Japan, the e-Government service was promoted by priority policy programs since 2001. However, there have not been sufficient achievements. Many ministries in the central government developed Web applications with a lack of usability. On the other hand, local governments developed applications slowly because of lack of funding. The main problem is lack of end-users point of view. This paper focuses on Web applications supported by the government because citizens will obtain a lot of benefit in daily life by using them. Such applications should be developed by business professionals themselves since applications must be developed agilely and modified frequently in order for a local government to support Web applications of high usability for citizens in a timely fashion with low costs. The effectiveness of this approach is confirmed by feasibility studies. |
|
|
|
|
|
|
