Title:	EFFECT OF MONITORING TECHNIQUES ON JOB ATTITUDES, CONTROL, INTENTIONS AND BEHAVIORS AT WORK
Author(s):	Debora Jeske, Alecia M. Santuzzi
ISBN:	978-972-8939-82-3
Editors:	Piet Kommers and Pedro Isaías
Year:	2013
Edition:	Single
Keywords:	Electronic performance monitoring, perceived control, job satisfaction, organizational citizenship, turnover, performance feedback
Type:	Full Paper
First Page:	266
Last Page:	274
Language:	English
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Paper Abstract:	This study examines several monitoring characteristics associated with electronic performance monitoring (EPM) as important determinants of attitudes, perceived control, intentions and behaviors related to organizational citizenship behavior (OCB), turnover, and use of performance feedback. Past research has rarely examined several EPM characteristics and employee variables at the same time with the same sample, despite the fact that many organizations will use several monitoring techniques at the same time. This study surveyed predominantly part-time workers in different monitored work settings. Using self-reports and Likert type scales, participants completed several measures on attitudes, control, intentions and behavior and responded to categorical questions about the different forms of monitoring in their workplace. The data were analyzed using means difference analyses, with attention given to several covariates. Results show that monitoring type, particularly phone recording, had a negative effect on work attitudes as well as turnover. In addition, chat response recording had similarly negative effects for OCB and use of performance feedback variables. The purpose of monitoring was another characteristic that resulted in different affective commitment, OCB variables and intended turnover scores. These findings suggest that the monitoring characteristics can influence attitudes, control, intentions and behavior in both positive and negative ways.
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