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Title:
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E-HEALTH: THE WAY TO IMPROVE COORDINATED
CARE IN A PRIVATE INSURANCE COMPANY
IN COLOMBIA, 2019 |
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Author(s):
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Karine Posada, Susana Orrego, Ana M. Ortiz and María M. Yepes |
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ISBN:
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978-989-8533-89-0 |
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Editors:
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Mário Macedo |
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Year:
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2019 |
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Edition:
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Single |
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Keywords:
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Healthcare Quality, Virtual Healthcare, Coordinated Care, Health Ecosystem |
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Type:
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Poster |
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First Page:
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262 |
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Last Page:
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264 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The use of digital technology is a fundamental pillar of health ecosystem. Through virtual healthcare, members can
obtain information about their health policies, evaluate their symptoms and obtain recommendations about care according
to the risk level identified. The main objective is to coordinate the healthcare of members through Information and
Communication Technologies (ICTs). In this paper, the results from a first year implementation of a virtual healthcare
program from a private insurance company in Colombia are discussed. There were 3,045 pediatric virtual consultations in
2017 and 9,364 in 2018, equivalent to 10.1% of the total pediatric emergencies attentions. The number of cases that were
resolved through the virtual channel was 78.3% and the satisfaction of the users was approximately 94.0%. Virtual
healthcare has resulted in about $100,000 US Dollars in cost savings for the insurance company. The implementation of
virtual healthcare has had an impact on health of people through immediacy in care, increased members satisfaction
through easy user experience, mobility, savings in out-of-pocket expenses, and optimizes the use of resources in
providing health services by reducing investments in physical infrastructure and saving costs when compared to
person-to-person healthcare services. |
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